Evacuation Chairs Australia Quality Policy

Evacuation Chairs Australia is passionate about delivering an accessible environment to people with disability. Evacuation Chairs Australia specialises in providing practical advice on disability evacuation issues, as well as selling evacuation chairs to a variety of organisations in the private and public sectors.

Evacuation Chairs Australia are committed to understanding, meeting and exceeding customer and client requirements through continually improving its processes. We are determined to assist clients in delivering a safe “built environment”.

Evacuation Chairs Australia will achieve this by ensuring that our Quality Management System complies with ISO 9001:2008 and that its effectiveness is continually reviewed. The quality policy aims to:

• Work economically with all our clients and customers.
• Work with all our clients and customers in an ethical and legal manner with written contract agreements.
• Deliver our projects to clients and customers on time and on budget with the intention of satisfying their expectations.
• Maintain a level of customer focus with the public that the clients and authorities would be expected to provide themselves.
• Provide evidence when requested, that all works have been constructed in accordance with the contract specified requirements and our Quality Management System requirements.
• Employ the processes of continuous improvement and management review to add value to our work and ensure ongoing improvement of our business.
• Use toolbox meetings with employees and the client with the aim of working safely and without damage to the environment on all projects.
• Use professional advice where necessary to ensure that our company satisfies the legal requirements of the Health and Safety Acts and any other legislation or legal requirements covering the projects we work on.

Evacuation Chairs Australia has established, implemented and maintained quality objectives which are communicated to each individual in the organisation. The quality objectives aim to:

• Meet client and customer-specified contractual requirements.
• Achieve a “right first time” outcome in all cases.
• Practise “think green” activities within the office environment to reduce personal impact upon the environment.
• Identify potential health and safety risks on-site.
• Ensure consistency in the delivery of all business functions.
• Provide quality verification for all services.

Evacuation Chairs Australia will achieve the above objectives by:

• Meeting client and customer-specified contractual requirements.
• Achieving a “right first time” outcome in all cases.
• Practising “think green” activities within the office environment to reduce personal impact upon the natural environment.
• Identifying potential health and safety risks on-site.
• Ensuring consistency in the delivery of all business functions.
• Providing quality verification for all services.

Evacuation Chairs Australia will achieve the above objectives by having suitably trained, competent and committed employees who understand the company objectives and operations of our Quality Management System. We investigate and recommend business improvements. We use a prepared management review agenda to set targets and review our objectives at regular intervals determined by the Director.